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Return & Refund

Returns & Refund

We hope you enjoy your new purchase! However, if you are not completely satisfied with your purchase you may return your new, unworn item(s) for a full refund or exchange up to 14 days from the date received.

RETURNS

  • Make sure all original tags are attached
  • Verify that the item is qualified for return (see non qualifying items list below)
  • Fill out and enclose the return/exchange form on the back of the invoice.
  • All returns must be accompanied by the original invoice.

*We recommend you insure and track your package, as Sam Moon is not responsible for lost return packages. 

REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.